It is a bit common to hear a problem where the DVD won’t play on Windows 10. This is annoying because your disc drive cannot read the file in the DVD. It could be that the DVD player software is not compatible or there is something wrong with the CD/DVD. To fix this DVD won’t play error on Windows 10, take a look at the steps below. It might help you solve the problems.
- Fix Windows 10 DVD/CD-ROM Error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
- Best DVD Player for Windows 10 2018
- Disc/ DVD/ CD Drives Not Showing/ Missing on Windows 10
What to Do If DVD Won’t Play on Windows 10
1) Install a third-party DVD player
Microsoft has removed the built-in support for video DVD playing in Windows 10. Therefore DVD playback is more troublesome on Windows 10 than on previous versions.
Microsoft has published a new DVD player to fill this vacancy. But it receives low rating due to some serious errors.
So we recommend you to use VLC player, a free third party player with DVD support integrated.
Open VLC media player, click Media and select Open Disc. Now you can play the video on your DVD.
2) Check your DVD drive out
Sometimes you do have a player supporting for DVD, but you still cannot play DVD on Windows 10. In this case, something may go wrong with your CD/DVD drive.
a) First, you should check your device status in Device Manager. To open Device Manager, press Win + X keys and click Device Manager.
b) On the window of Device Manager, click DVD/CD-ROM drives to expand this category. If your CD/DVD drive is normal, it will be shown as something like the image below shows.
c) But if your CD/DVD drive shows up with a yellow exclamation mark or a red X sign, you need to reinstall or update your driver.
*To update driver, we recommend you to use Driver Easy. Its free version can help you find out and download the drivers that you need to update.
Its Pro version is a much more powerful tool. It can help you finish the whole update process with only a single click. And its functions can solve your driver problems easily and save you much time and effort.
d) If you cannot find any device under the DVD/CD-ROM drives category, try the following (WARNING: The following steps will change your registry, and we strongly recommend you to back up your registry before you proceed.):
Open Command Prompt AS ADMINISTRATOR. (Opening registry editor requires Administrator Privileges. How to open Command Prompt as Administrator?)
Type (or copy and paste) the following and press Enter: reg.exe add “HKLMSystemCurrentControlSetServicesatapiController0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
Reboot the computer.
Check the Device Manager and see if the drive appears.
If the methods above still don’t work, you may have a problematic cable connection or a defective drive. Check the connection carefully or do some tests with other drives. You can also contact the device manufacturer if necessary.
For queries or suggestions, don’t hesitate to drop in the comments box below. Thank you for reading.
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