Have you ever tried a phone call or video call with your family or friends using Google Hangouts but they cannot hear you? This is a quite common error that most Google Hangouts users face. The most common reason for this sound issue is the Google Hangouts microphone stops working.
If you are looking for the solutions, luckily we have it in this article. We will discuss how to fix the Google Hangouts microphone stops working error on Windows computer. Follow the instructions on the section below.
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Several things to check before trying the methods
Before you try the solutions below, please check these several things as it can easily make your microphone stop working by mistake.
First, make sure your microphone is connected with your computer properly, if it’s a USB microphone, is it plugged into the right cable?
Second, is your microphone muted?
Last, do you turn on the microphone on your Hangouts call window? If you see your microphone icon is like this:
Click on it to turn it to .
If you make sure your microphone is connect properly to your computer and it’s turned on correctly, but your microphone still doesn’t work, try the following methods.
How to Fix Google Hangouts Microphone Not Working Error
Method 1: Restart your computer
Sometimes, a simple restart can solve a lot computer woes. When you find your microphone stops working on Hangouts, you can also give the simple restart a shot.
1) Restart your computer from the Start menu.
2) Call the person on Hangouts again to see if he can hear you.
Method 2: Update your microphone and other related driver
Your microphone not working problem can be probably caused by an old, corrupted or missing driver. Besides, if your microphone is connected with a USB cable, the USB controller driver also takes an effect on your microphone function. So you can update your microphone driver and other related, like USB controller driver, sound card driver, to try to solve the problem.
To update your device driver, you can go to its manufacturer’s website to download the latest driver and install the new driver on your computer or, if you’re not confident with playing around with drivers manually, let Driver Easy help you do it automatically.
Driver Easy will automatically recognize your system and find the correct drivers for it. The drivers supplied by Driver Easy are all from the official manufacturer’s website, so you can totally trust it.
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) If you try the Free version, click Update next to any flagged driver to automatically download and install the correct version of this driver.
Or if you use the Pro version, click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.(and you get full support and a 30-day money back guarantee)
4) Restart your computer and call the person on Hangouts again to see if he can hear you.
Method 3: Close other programs those might use your microphone
If there are some other programs running on your computer when you’re on Google Hangouts, the other programs might be using your microphone, too. As a result, your microphone doesn’t function on Hangouts. So, please stop all the other programs that might use your microphone, then check to see if the person can hear you on Hangouts.
How if you can’t hear other people speaking?
If you can’t hear the other person on Hangouts call, ask the person to troubleshoot the problem through the above guide. The problem is on their side if you can’t hear other people speaking.
The Google Hangouts microphone not working error should have resolved now. If you still have problem, don’t hesitate to tell us through comment below. Thank you for reading.
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