How to Fix ASUS Webcam Black Screen Windows 10


We got a report that ASUS camera showed black screen error in Windows 10. It most probably due to the corrupted drivers on the computer. The simplest way to resolve this problem is installing the updated driver. However, there are cases where the error still occurs even after we have update the drivers. If you experience this, then you should read on how to fix ASUS webcam black screen error in Windows 10.

Another reason that causes the webcam error is the Windows 10 Anniversary Update. If the webcam turns black screen after you install the Windows 10 Anniversary, just uninstall the update. It could resolve the problem. If the error persists, check the solutions below.



How to Fix ASUS Webcam Black Screen Windows 10

1. Change Webcam Settings in Skype

The reason why setting Exposure in Video Settings of Skype to Auto works is still unclear. But it worth a try, which may work like a charm for you. If you don’t have Skype, this method doesn’t apply to you. Skip and proceed to other methods.

Follow these steps:

  1. Open Skype.
  2. Click Tools in menu bar and select Options.
  3. Click Video settings in left pane and click Webcam settings button in right pane.
  4. Click Camera Control tab and set Exposure to Auto by ticking the box next to it.
  5. Click Apply then OK.

2. Add Legacy Hardware Manually

  1. Go to Device Manager.
  2. Click Action in top menu bar and select Add Legacy Hardware on drop-down menu.
  3. Click Next.
  4. Select option Install the hardware that I manually select from a list (Advanced). Then click Next.
  5. Select Imaging devices and click Next.
  6. Ignore the list and click Next.
  7. Follow the remaining on-screen instructions to finish the installation.
Read Also:  Fix Windows Audio Device Graph Isolation High CPU Usage Problem

3. Uninstall the Camera Driver

Uninstall the driver then restart your PC for Windows to load the driver automatically.

Follow these steps:

  1. Go to Device Manager.
  2. Expand category “Imaging devices” and right-click on the camera device. (You may see a yellow mark next to the device.).
  3. After uninstalling the driver, restart your PC then Windows will install the driver automatically.

4. Update the Camera Driver

First, try updating the driver via Device Manager:

  1. In Device Manager, right-click on the camera device and select Update Driver Software…
  2. Select Browse my computer for driver software.
  3. Select Let me pick from a list of device drivers on my computer.
  4. Select USB Video Device and click Next button.



After you have done trying the methods above and no positive result shown, you can go to the ASUS’s website to download the latest Windows camera driver. But you should check on your PC model and the operating system version on your computer.

Updating drivers manually is pretty easy. But if you are not familiar on this, you can rely on Driver Easy to update the drivers on your computer automatically. The software will scan your computer to check on the drivers that are needed to be updated. Then, Driver Easy will provide the new drivers to update the old ones.

The Driver Easy comes in Free and Professional versions. You can update the drivers automatically on both versions. However, the Professional version offer higher download speed and one-click update feature.

Scroll to Top