How to Fix Not Supported Error While Installing Intel Serial IO Driver

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Recently, we received a report from Windows users who got an error message while installing Intel® Serial IO host controller driver. The error message said: “The setup program ended prematurely because of the following error: This platform is not supported.” This shows that your device is not compatible with the driver. But, don’t worry, we have a solution for this. In this post, we will discuss how to fix not supported error while installing Intel® Serial IO host controller driver.

You must be wondering why this error happened. The error appeared due to the I2C disabled in BIOS. So, in order to fix the issue while installing Intel® Serial IO host controller driver on your PC, you just need to enable I2C in BIOS. Let’s take a look at the instructions below.

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How to Fix Not Supported Error While Installing Intel Serial IO Driver

Please refer to the guide below how to enable I2C in BIOS.

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  1. Press F2 during boot to enter BIOS Setup.
  2. Go to the Advanced > Devices > Onboard Devices menu.
  3. On the Legacy Device Configuration pane:
    Set Pins 13/14 to I2C0_SCL/I2C0_SDA.
    Set Pins 15/16 to I2C1_SCL/I2C1_SDA.
  4. Press F10 to save and exit BIOS Setup.
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After enabling I2C in BIOS, you can install the Intel® Serial IO host controller driver again.

I2C is enabled for the Low Speed Custom Solutions Header. So if you don’t wish to use the Low Speed Custom Solutions Header, you don’t need to install this driver.

If you use Driver Easy to install this driver and meet this problem, follow the guide here and the problem will be resolved. Alternatively, you can skip to install this driver by clicking the arrow button and selecting Hide this Update.

Conclusion

You should have successfully installed the drivers by now. However, we remind you to be careful when dealing with the BIOS. We hope it helps you get rid of the problem in your computer. If the error persists, feel free to contact us. We will try our best to provide a help for you. Thank you for reading!

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